TY - JOUR T1 - Development of a blood donor satisfaction questionnaire (BDSQ) JO - Hematology, Transfusion and Cell Therapy T2 - AU - Trovão,Ana Carolina Garcia Braz AU - Zucoloto,Miriane Lucindo AU - Martinez,Edson Zangiacomi SN - 25311379 M3 - 10.1016/j.htct.2019.09.004 DO - 10.1016/j.htct.2019.09.004 UR - http://www.htct.com.br/en-development-blood-donor-satisfaction-questionnaire-articulo-S2531137919301634 AB - ObjectiveTo develop a self-reporting questionnaire, namely the Blood Donor Satisfaction Questionnaire (BDSQ) in Brazilian Portuguese, to assess the blood donor satisfaction with the service provided by a blood bank. MethodThis study was carried out in three stages: 1) a preliminary version of the instrument was proposed, based on a revision of a previous questionnaire and consideration of the focus groups blood donor perceptions; 2) a content validation to assess the relevance of the items, clarity, domain structure and comprehensiveness of the satisfaction measurement, and; 3) a pre-test of the instrument using a sample of blood donors. All the stages of the research were performed at the Regional Hemotherapy Center in Franca, São Paulo, Brazil. ResultsThe 25-item BDSQ being proposed has an additional question on overall satisfaction. Responses to items are presented on a five-point scale, including a neutral answer. The BDSQ has three domains: accessibility and convenience, technical aspects, and interpersonal aspects. ConclusionThe application of the BDSQ has shown that it can be a useful tool in generating information for managers on specific aspects of blood bank services which need to be improved, monitored or maintained, aiming to provide a service which meets the blood donor expectations and makes him or her feel satisfied with the care received. ER -